1. Introduction & Agreement
These SMS Service Policies supplement our overall Privacy Policy and govern your use of our SMS/text messaging services. By opting in to or using our SMS service, you agree to these terms and our Privacy Policy. These policies incorporate requirements from The Campaign Registry (TCR), which mobile carriers use to manage Application-to-Person (A2P) messaging.
Note: If you use third-party platforms (e.g., RingCentral) to interface with our systems, you must complete TCR registration before sending SMS through those platforms.
2. TCR Registration (Required for A2P Messaging)
- What is TCR? The Campaign Registry tracks and manages A2P SMS campaigns to prevent spam and fraud.
- Mandatory Registration: Anyone sending A2P messages via our platform must register with TCR.
- Case Number: If you've been assigned a case number, complete all related steps before we can activate your SMS service.
- Agreement to Terms: By sending SMS via our service, you confirm your agreement to these SMS terms.
3. SMS Terms & Conditions
These guidelines are necessary for compliance with TCR regulations and best practices.
3.1 Getting Consent to Send SMS Messages
- No Sharing: Phone numbers provided for SMS are not shared with third parties for marketing purposes, under any circumstances.
- Transparency: You must clearly inform customers how their phone numbers will be used before they consent.
- Documentation: Keep records of user consent.
3.2 Types of SMS Messages You Can Send
- Examples: Appointment reminders, follow-ups, billing inquiries, or promotional offers (when explicitly consented).
- Sample Text: "Hello, this is a reminder for your appointment with [Name] on [Date] at [Time]. Reply STOP to opt out."
3.3 Message Frequency
- Frequency May Vary: Let customers know how often messages might be sent.
- Sample Text: "Message frequency may vary, up to 2 per week."
3.4 Potential Costs
- Standard Rates: Carrier message and data rates may apply.
- International Messages: Additional or different fees may apply if sending outside the U.S.
3.5 How Customers Can Opt-In (Give Consent)
- Verbal Consent: During a phone conversation (must be documented).
- Online Form: With a clear checkbox or statement of consent.
- Paper Form: Including an explanation of SMS usage.
3.6 How Customers Can Opt-Out (Withdraw Consent)
- STOP Keyword: Users can text "STOP" to any SMS to instantly opt out.
- Direct Request: Users may also contact us (e.g., via email or phone) to opt out.
3.7 Getting Help
- HELP Keyword: Users can text "HELP" for assistance or more information.
- Contact Link: We will provide a direct help link or contact details.
3.8 Required Disclosures
- "Standard message and data rates may apply."
- "Text STOP to opt out."
- "Message frequency may vary."
- "Text HELP for help."
- Link to our Privacy Policy and Terms & Conditions.
4. Important Reminders
For a comprehensive overview of data handling, refer to our full Privacy Policy and Terms & Conditions. Using our SMS services indicates your agreement with all policies stated therein.
5. Opt-In Language for Contact Forms
[ ] By checking this box, I agree to receive SMS messages from 3 Amigos' Bonding regarding [your specified purpose]. I can reply STOP at any time to opt out, or HELP for assistance. Standard message and data rates may apply. Message frequency may vary. For more information, read our Privacy Policy and Terms & Conditions.
6. Changes to These Policies
By using our SMS service and completing TCR registration when applicable, you acknowledge and agree to these policies. We reserve the right to update or modify them at any time. Changes will be posted on our website or communicated to you directly.
Contact Us